In an ideal world, every product or service purchased would be consistently delivered of a high quality to satisfy customers.
Quality is key when it comes to a company’s success. It is critical to customer satisfaction, loyalty and reputation, all of which affect a company’s ability to grow. To build a strongly favourable reputation, your business needs to consistently deliver to a high standard of quality the products or services they offer.
Today companies who are wanting to increase efficiency, satisfaction and profitability are adopting a strategic approach to quality management. Quality Management Systems such as ISO 9001, the world’s most recognised standard for quality management system assists businesses to better manage and improve internal processes and procedures to ensure outputs are delivered to a consistently high standard.
ISO 9001:2015 is the current quality management system standard. Revised in September 2015, the new ISO 9001:2015 replaces the previous ISO 9001:2008 version.
A Quality Management System can be defined as: “A set of co-ordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance.”
ISO 9001:2015 quality management principles
- Customer Focus
- Engagement of People
- Process Approach
- Evident-based Decision-Making
- Relationship Management
ISO 9001:2015 is the only ISO standard that be can be certified. Certification is not a requirement although it may be essential in some cases for organisations to be certified to a recognised quality standard.
For other organisations, there may be a desire to hold ISO 9001 certification to satisfy tender opportunities and show potential stakeholders, customers that your business has a commitment to delivering quality outputs.
To be certified against a recognised standard such as ISO 9001:2015 a business must pass a quality audit conducted by an external certification body.
Getting Started ISO 9001:2015
Businesses all over the world are embracing ISO 9001 to drive revenue, improve customer loyalty and continuously improve.
By leveraging off a pre-built quality management template you get a head start because the framework of a system has already been built for you. Essentially this means that you don’t have to start from scratch.
To assist businesses in implementing a quality management program, SafetyCulture has developed an ISO 9001:2015 Quality Management System.