WorkCover Queensland celebrated its 20th anniversary on Wednesday, recognising the important contribution made each year by the workers’ compensation scheme to more than 150,000 Queensland businesses and their injured workers.
WorkCover Queensland CEO, Mr. Bruce Watson attributed the success of Queensland’s largest workers’ compensation insurer to the guidance and efforts of Tony Hawkins, who retired in 2016 after 19 years in the role of CEO and former Chair, Ian Brusasco AO. “Their expertise and stewardship through some very challenging times over many years created a strong foundation for WorkCover’s growth that will endure for many years,” Mr. Watson said.
“Over the last two decades, WorkCover has experienced a period of substantial business and technological transformation driven by our vision to be Australia’s best workers’ compensation insurer.
“As a result, WorkCover is a financially stable organisation providing the best possible rehabilitation and return to work support for workers and we continue to deliver Australia’s lowest average premium rate for Queensland businesses of $1.20 per $100 of wages.
“Our online service platforms, WorkCover Connect for employers and Worker Assist for injured workers, are also nationally recognised by industry for delivering an easy and highly tailored customer service experience,” Mr. Watson said.
“In the last 20 years, WorkCover has passionately and thoughtfully embraced change by delivering technology efficiencies for our customers, enhancing our business processes and providing our workforce of over 700 people with professional development opportunities,” Mr. Watson said.
“Our strong operating performance has also been achieved with the efficient advice and support of our industry partners from the legal, medical and allied health sectors, employer associations and unions and the Queensland Government.
“WorkCover is now well positioned to strengthen our industry leading online service platforms and deliver the caring, supportive and efficient experiences that our customers value,” Mr. Watson said.